Paint-by-Numbers Leadership

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Steve Carrell as Michael Scott by Art.

If you’ve spent a day in leadership training, you may have had the same experience as I have. There’s a lecture on how to manage people, maybe some less than scientific personality psychology thrown in, a couple of group exercises, and the day ends with putting together a list of things that make a good leader.

Maybe after your training day you went online or picked up a book and found some more examples of good leadership qualities. If you did, you probably ended up with a list as long as your LinkedIn feed. Now, as an inspired leader of people, you make an effort to apply what you’ve learned in your work. Pretty soon, you’re likely to find that navigating human interaction with the help of lists is not the best idea.

The problem with the kind of paint-by-numbers leadership that is promoted by saying that “If you do these things, you’ll be a good leader” is that it doesn’t work. You can’t concentrate on ten things that make a leader when you’re listening someone telling you about his or her perceived mistreatment, chronic illness or failed relationship.

Making an effort when managing people is absolutely necessary, and to do it well, you need an idea of what good leadership looks like. Lists or any other format of advice can definitely help in this, but you need to be able to take the advice and turn it into something very simple that you can hold onto in everyday situations. In my opinion, most advice on managing people can be summed up with “Don’t be an asshole!”

“Don’t be an asshole!”

If you concentrate on trying to be a good person just like most people do when they’re with their family and friends, you have a good chance of being an effective leader as well. This doesn’t mean that you go out of your way to please people, but it does mean that you listen to them, try to see their point of view and treat them with respect. Neither does this mean that you avoid hard decisions. On the contrary, if you’re making an effort to be a good person, you’re most likely relying on a set of morals that force you to act when action is needed.

Maybe “Don’t be an asshole!” doesn’t resonate with you. Maybe it’s something else. It may be a role model, a person that you consider a good leader, and when you’re unsure of what the right course of action is, you try to think what that person would do in your situation. Also, morals are not always enough to make the right decisions, and you have to be aware of your motives as well. If you refuse to cause undue harm while genuinely trying to do what’s best for your company, you’re most likely making the best decisions you can.

I would go as far as saying that whether you’re a leader or a manager or not, for the most part, it’s enough to not be an asshole. If you need a list of ten things that make you not an asshole, then so be it.

Paint-by-Numbers Leadership

Who Wants to Be a Manager?

Four years ago, I was still very much a hands-on industrial designer with a focus on product design. I had just started a new job as a designer in a company that was growing fast. There was a need for product and project management and I stepped up. Before long, I was managing a rapidly growing team of designers and engineers. As 3D models turned into Excel graphs and ad hoc brainstorming into weekly status meetings, my memories of actual design work faded like sand drawings on a beach.

At the time, for me, an ideal manager in product development was someone who led by example, was right in there with his team, and found the time to do enough designing himself to stay competent and connected with the work. However, I quickly realized that leading a team of ten or so people and keeping up with all the developmental work needed in a fast-growing company wouldn’t allow me to concentrate on design work for any meaningful stretch of time. This took some getting used to.

When you make the move from a designer to a manager, you will unavoidably face a dramatic change in your professional identity. You won’t be doing the amount of design work needed to maintain your skills, and because you may not be doing any designing at all, you will be left scratching your head trying to figure out whether or not to even think of yourself as a designer. Gone are the days when you could demonstrate your abilities with visualizations and prototypes of product concepts. And it’s not like you all of a sudden have a new set of skills to feel good about either. Eventually, you will develop the competencies required by your new role, but a change in perspective is also needed.

As a designer or a specialist of any kind, you’re usually focused on your individual contribution even if you’re helping others. When you’re managing a team, you’re doing very little that you can call your own and have no choice but to concentrate on the contribution of your team. You’re also likely to start paying more and more attention to how your team is contributing to the success your company. In my opinion, this is the most valuable lesson that you learn after transitioning to a managerial position. You realize that the only real measure of your work is the extent to which you’re helping your company to achieve its goals.

I would recommend taking on a wider perspective and concentrating on your company’s goals regardless of your position. It will make you more open to collaboration and less vulnerable to personal setbacks and, in the long run, most likely lead to better results as well. This may sound obvious but can be surprisingly difficult in roles in which your contribution is limited to a specific area and clearly visible to others. Also, companies may incentivize their employees, on purpose or not, to limit their focus by rewarding them with, for example, bonuses or promotions based on just their personal achievements.

After managing teams of different shapes and sizes for the past few years, I’m now again more of a specialist. I’ve found that the change in perspective described above has indeed made me more effective in a specialist’s role as well. I would also argue that a broader view, a more thorough understanding of the market and knowledge of the inner workings of a company would make me a better designer too, although a very rusty one. However, after been exposed to great many new things and having my interests spread out like a shotgun blast, the biggest challenge in returning to design work would probably be to continue working in a much more specific area. I would imagine this to be the case in a transition from a manager to a specialist in general – it’s hard to put the genie back in the bottle. Luckily, in my current position, although a specialist, I’m able to let my mind run free and may be doing some of my best work yet.

Who Wants to Be a Manager?